Terms of service

1. Acceptance of Terms 

By accessing or using URBN (the "Platform"), including our mobile application and web admin panel, you agree to be bound by these Terms of Service. If you do not agree, you may not use the Platform. 

2. Eligibility & Age Requirements (COPPA Compliance) 

Users must be at least 13 years old to use URBN. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect data from anyone under 13. Users under 18 may be subject to restricted features. Features like 'Discover' and 'Matching' are strictly reserved for users 18 years or older. 

3. Account Registration & Roles 

Users are responsible for their credentials. URBN uses a role-based access system for Residents (verified), Local Businesses, Property Managers, and Admins. 

4. User-Generated Content 

Users grant URBN a non-exclusive license to display content within the platform. Illegal content, harassment, or fraudulent info is strictly prohibited and subject to removal via semantic intelligence moderation. 

5. Local Business Advertising 

Businesses must provide accurate information and comply with U.S. advertising regulations. URBN reserves the right to reject or remove ads that violate community standards. 

6. Subscriptions & Payments 

Paid features (like Matching) operate on a recurring billing cycle. Cancellations can be made via account settings. Payments are processed by secure third-party providers. 

7. Limitation of Liability & Law 

URBN is provided "as is." We are not liable for user-to-user interactions. These terms are governed by the laws of Florida, with jurisdiction in Miami-Dade County.